Terms of Use

1. Acceptance of Terms

By accessing or using the Nexis website or application, creating an account, connecting Gmail or WhatsApp, starting a trial, subscribing to a plan, or using any feature of the Service, you agree to these Terms of Use ("Terms") and our Privacy Policy. If you do not agree, you must not use the Service.

If you use the Service on behalf of a brokerage, team, or organization, you represent that you have authority to bind that entity, and "you" includes that entity.

2. About Nexis

Nexis is a CRM-style productivity tool for real estate agents and similar business users. It helps organize real estate leads, communications, and follow-up workflows. With your permission, Nexis may connect to Gmail and, where enabled, WhatsApp Business. It may identify real-estate-related communications, extract contact information, summarize communication history, display lead status, and help generate AI-assisted draft replies.

Nexis does not automatically send emails or messages. Any AI-generated draft is only a suggestion. You must manually review, edit, verify, and send any communication yourself.

Sensitive information from email and WhatsApp

With explicit permission only (including Google OAuth, Meta/WhatsApp authorization, and logging in to Nexis), the Service may read and process sensitive information from connected Gmail and WhatsApp accounts—such as message content, sender and recipient details, phone numbers, timestamps, and related metadata—to provide inbox, lead, and follow-up features.

Nexis does not access, read, or retain email or WhatsApp information without the user's permission. Where access has been granted, information may be processed and stored only as needed to operate the Service, as described in our Privacy Policy and Data Retention Policy, until integrations are disconnected, data is deleted, or the account is closed.

To the maximum extent permitted by applicable law, VerixLab and Nexis are not responsible for any loss, damage, claim, or harm arising from use of the Service after a user logs in and grants permission for Nexis to access connected email or WhatsApp accounts, subject to the disclaimers and limitations in these Terms (including Section 24) and applicable law.

3. Eligibility

The Service is intended for business and professional users, not children. You must be at least the age of majority in your jurisdiction and able to form a binding contract. You must have the legal right and authority to connect any email, messaging, or data source you link to Nexis, including authority on behalf of your brokerage, team, or organization where applicable.

4. User Responsibilities

You are responsible for:

• Ensuring you have the right to connect your Gmail, WhatsApp, and other accounts and data sources
• Complying with privacy laws, Canada's Anti-Spam Legislation (CASL), anti-spam rules, real estate laws, brokerage policies, advertising rules, and professional obligations
• Reviewing all lead information, summaries, classifications, and AI drafts before relying on them
• Maintaining backup records outside Nexis for business-critical information
• Using the Service lawfully and in good faith
• Protecting your account credentials and devices
• Managing your own communications with leads, clients, prospects, and third parties, including accuracy, consent, and compliance
• Confirming that your use of third-party CRM, AI, Gmail, or messaging tools is permitted by your brokerage or employer

5. Gmail Connection and User Data

Nexis only accesses Gmail after you grant permission through Google's OAuth consent flow. You may revoke access at any time through Google Account settings or Service controls.

You authorize Nexis to process Gmail-related information as needed to provide the Service, including reading, organizing, summarizing, and displaying lead-related communications, and sending email only after your review and approval in the Service.

You are responsible for ensuring your use of Gmail with Nexis is permitted by Google's terms, your employer, your brokerage, and applicable law.

Nexis is not responsible for Google account suspensions, Google API changes, OAuth consent issues, Gmail outages, rate limits, filtering errors, delivery failures, or other Google platform issues. We do not guarantee uninterrupted Gmail integration.

6. WhatsApp and Messaging Integrations

Where enabled, Nexis may integrate with WhatsApp Business through Meta's platform. You are responsible for complying with Meta's terms, WhatsApp Business policies, and all applicable messaging and privacy laws. Nexis is not responsible for Meta account restrictions, WhatsApp outages, template approval issues, or platform policy changes.

7. AI-Assisted Features

AI-assisted features are provided for convenience only.

You acknowledge and agree that:

• AI outputs may be inaccurate, incomplete, misleading, outdated, inappropriate, biased, or unsuitable
• AI drafts are suggestions only and are not automatically sent
• You must review, edit, verify, and approve all drafts before sending or relying on them
• You are solely responsible for messages and decisions you make based on AI output
• AI output is not legal, financial, real estate, tax, brokerage, marketing, compliance, or professional advice
• Nexis does not guarantee results, accuracy, or suitability of AI-generated content

8. No Professional Advice

Nexis does not provide legal, financial, tax, real estate, brokerage, valuation, compliance, marketing, or other professional advice. The Service is a productivity tool only. Consult qualified professionals for advice specific to your situation.

9. No Guarantee of Leads, Sales, Deals, Revenue, or Accuracy

You acknowledge that Nexis:

• Does not guarantee more leads, closed deals, commissions, revenue, conversions, or business opportunities
• Does not guarantee that you will avoid missed opportunities, lost clients, or lost income

Does not guarantee that lead detection, contact extraction, summaries, classifications, reminders, follow-up dates, dashboards, or sync results will be accurate, complete, timely, or error-free

Should not be used as your only system of record for business-critical data

10. Real Estate and Brokerage Compliance

You are solely responsible for complying with applicable real estate legislation, brokerage rules, board or association rules, advertising standards, client communication requirements, record-keeping obligations, and professional standards in each jurisdiction where you operate.

Nexis does not replace brokerage compliance review, supervisory oversight, or regulatory filings. You should confirm whether you are permitted to use third-party CRM, AI, Gmail, WhatsApp, or communication tools under your brokerage or employer policies before using the Service.

11. Anti-Spam and Communication Compliance

You are responsible for complying with CASL, anti-spam laws, consent requirements, identification requirements, unsubscribe or opt-out obligations, and all rules governing commercial electronic messages and client communications.

You must not use Nexis for spam, harassment, deceptive messaging, unsolicited mass marketing, illegal outreach, or communications without required consent.

If SMS, WhatsApp, bulk email, automation, or similar features are added in the future, you remain solely responsible for lawful use and compliance.

12. Subscriptions, Billing, Trials, Cancellations, and Refunds

Paid plans, subscription fees, taxes, trial terms, renewal cycles, and feature limits may apply as described at checkout or in your account. Payments may be processed by third-party processors such as Stripe. Nexis does not store full credit card details directly when using such processors.

Subscriptions may renew automatically unless cancelled before the renewal date

You are responsible for cancelling before renewal if you do not wish to continue

Refunds are subject to our Refunds & Cancellation Policy, unless required otherwise by law

We may change prices, plans, or features with notice where required by law or contract

Unpaid fees, chargebacks, or payment failures may result in suspension or termination

13. Beta, Pilot, and Early Access Features

Nexis may offer beta, pilot, early access, experimental, or pre-release features. Such features may be incomplete, unstable, inaccurate, or discontinued without notice. You should not rely on beta features for critical business decisions. We may collect feedback to improve the product.

14. Acceptable Use

You must not:

• Use the Service illegally or to violate any law or third-party rights
• Process data you do not have permission to use
• Access another user's account or data without authorization
• Interfere with security, probe vulnerabilities, scrape, overload, or reverse engineer the Service
• Use the Service for spam, phishing, fraud, harassment, discrimination, or harmful activity
• Generate or send misleading, unlawful, discriminatory, or harmful communications
• Misuse Gmail, WhatsApp, AI, or messaging features in violation of platform rules or law

15. Account Security

You are responsible for safeguarding your login credentials, devices, and access permissions. You are responsible for activity under your account unless caused by our gross negligence or willful misconduct to the extent not excluded by law. Notify us promptly at verixlabsai@gmail.com if you suspect unauthorized access.

16. Third-Party Services

The Service relies on third-party providers, which may include Google/Gmail/OAuth, Meta/WhatsApp, Vercel, Supabase, OpenAI or other AI providers, Stripe, Resend, and analytics providers if enabled.

Nexis is not responsible for third-party outages, policy changes, API limitations, account suspensions, data processing practices, fees, or interruptions caused by those providers. Your use of third-party services is subject to their terms and policies.

17. Service Availability, Bugs, and Changes

The Service may be unavailable from time to time for maintenance, updates, or reasons beyond our control. Bugs, errors, delays, downtime, data sync issues, integration failures, and feature changes may occur. We may modify, suspend, or discontinue any part of the Service at any time. We do not guarantee uninterrupted, error-free, or always-available service.

18. Data Loss and Backups

You are responsible for maintaining your own backup records and should not rely on Nexis as the only source of business-critical data. We use reasonable efforts to protect data, but we cannot guarantee against data loss, corruption, or deletion.

19. Intellectual Property

The Service, including software, design, branding, workflows, documentation, and technology, is owned by VerixLab or its licensors and is protected by intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for your internal business purposes.

You must not copy, modify, distribute, sell, resell, lease, reverse engineer, or create derivative works of the Service except as permitted by law. You retain ownership of your data, subject to the rights you grant us to host, process, and display it as needed to provide the Service, as described in our Privacy Policy.

20. Feedback

If you provide suggestions, ideas, or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use that feedback to improve the Service without obligation to compensate you, unless otherwise agreed in writing.

21. Confidentiality

During beta, pilot, or early access programs, you may receive non-public information about features, pricing, roadmaps, or product details. You agree not to disclose such confidential information without our prior written consent, except as required by law.

22. Suspension and Termination

We may suspend or terminate your access immediately if:

• You violate these Terms or our policies
• You fail to pay applicable fees
• Your use creates legal, security, privacy, platform, or operational risk
• We are required to do so by law or a third-party platform rule
• You misuse Gmail, WhatsApp, AI, or communication features
• You may stop using the Service at any time. You may request account or data deletion as described in our Privacy Policy, subject to lawful retention requirements.

23. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. VERIXLAB DISCLAIMS ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT THE SERVICE WILL BE ACCURATE, COMPLETE, RELIABLE, SECURE, UNINTERRUPTED, ERROR-FREE, OR THAT IT WILL PRODUCE ANY PARTICULAR BUSINESS RESULT, REVENUE, LEAD CONVERSION, OR OPPORTUNITY.

Some jurisdictions do not allow certain disclaimers, so some of the above may not apply to you.

24. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VERIXLAB, ITS CONTRACTORS, SERVICE PROVIDERS, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, COMMISSIONS, BUSINESS OPPORTUNITIES, GOODWILL, DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) CAD $100.

These limitations apply to claims based on contract, tort, negligence, strict liability, or any other legal theory. Some jurisdictions do not allow limitation of certain damages, so some limits may not apply to you.

Without limiting the foregoing, and to the maximum extent permitted by applicable law, VerixLab and Nexis shall not be liable for any loss, damage, or claim arising from your decision to log in, connect Gmail or WhatsApp, or continue using the Service after granting permission for Nexis to access sensitive information in connected email or messaging accounts.

25. Indemnification

You agree to defend, indemnify, and hold harmless VerixLab and our contractors, service providers, and affiliates from and against claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

Your use or misuse of the Service

Your violation of these Terms or applicable law

Your violation of third-party rights, including privacy or intellectual property rights

Your communications with leads, clients, prospects, or third parties

Your real estate, brokerage, advertising, privacy, or anti-spam compliance failures

Data you connect, upload, process, or send through the Service

Your reliance on AI-generated output without adequate review

26. Privacy

Our collection and use of personal information is described in our Privacy Policy. By using the Service, you acknowledge that you have read the Privacy Policy. Do not use the Service if you do not agree with it.

27. Business Transfers

If we are involved in a merger, acquisition, sale of assets, restructuring, incorporation into a corporation, or similar transaction, these Terms and your information may be transferred as part of that transaction, subject to applicable law and the Privacy Policy.

28. Changes to Terms

We may update these Terms from time to time. We will post the updated Terms on this page and update the "Last Updated" date. Where required by law, we will provide additional notice. Your continued use after changes become effective constitutes acceptance of the updated Terms, subject to applicable law.

29. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. You agree that the courts located in Ontario, Canada will have exclusive jurisdiction over disputes arising out of or related to these Terms or the Service, unless otherwise required by applicable law.

Optional — review with counsel: [Insert mediation/arbitration clause if recommended by your lawyer.]

30. Contact Information

Business Name: VerixLabEmail: verixlabsai@gmail.comMailing Address: Ontario, Canada — contact verixlabsai@gmail.com for our current business mailing addressProvince/Country: Ontario, Canada

Template notice: This Terms of Use document is a template prepared for operational use and should be reviewed by a qualified legal professional in Ontario before production launch or reliance in disputes.

This document is provided for transparency and operational purposes. It is not legal advice. Consider having a qualified lawyer in Ontario review this document before public launch.